Original Artwork Return Policy
From the time you receive your original artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
You may return any artwork provided that it is returned in its original condition and packaging.
I also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with me that the work will be returned. So, if you receive artwork you’ve purchased from me and are not fully satisfied, you have:
- Seven (7) days to contact me about your intent to return the work
- Three (3) days from the day you contacted me to ship out the artwork.
If you do not notify me of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying me, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact me for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please leave a message with your contact information at +1 760-452-0926 or email me here to give me your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Purchase a new shipping box of the exact same size and specifications as the original, located at this link: TitanStrongBox - Lined – MASTERPAK (masterpak-usa.com). The box must be the same dimensions as the original length, width, and height.
Once the piece safely reaches my studio, I will process your return and the amount owed will be refunded to your original source of payment (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.